Professional Resume

Joseph A (Alex) Wilson
(c) 717.817.2503 (h) 717.993.6752
alex.wilson@collabsion.com
www.linkedin.com/in/alexwilsonsblog

 

I help businesses select and implement technology solutions that result in business growth, lower costs, improved customer satisfaction, or improved productivity.

  

Key Accomplishments

  • Formed Penumbra, a coalition of 39 Lotus Business Partners. Our goal was to work together to provide an extensive resource set to large clients and compete with larger firms such as the Big Four.
  • Worked as the virtual Information Technology Director for 9 managed services clients, providing both strategic and tactical direction.
  • Developed a new process to estimate projects resulting in more new business, 40% increase in billable time and 80% reduction in non-billable time.
  • Implemented a new resource recruitment process reducing the process time by 50% resulting in a 25% increase in pursuit of larger, long term clients.

 

 

Professional Experience

 

Consultant – Collabsion, Inc.

2012 – Present

 

Working with clients to assist them with their short term project needs in areas such as project management, IT leadership, managed services, and other areas.

  • Current effort: Project management services for a regional company that provides Wi-Fi services to cover large metro areas or facilities.
  • Provided management consulting services to a small information technology services firm to help them evaluate their product and service offerings and to look at new options for their market.

 

Consulting Services Manager – The Fillmore Group
2011

 

Managed the relational database consulting practice for an IBM Business Partner. Responsible for recruiting talent, building relationships within IBM, project management and maximizing billable resources.

  • Implemented a new resource recruitment process reducing the process time by 50% resulting in a 25% increase in pursuit of larger, long term clients.

 

Professional Services Engagement Manager – System Source
2006 – 2011

 

Responsible for pre-sales, proposal development, project management, technical support and customer relationship management. Projects scopes included email system migrations, network infrastructure upgrades, virtualization efforts and disaster recovery plan development.

  • Responsible for developing the role of a virtual Information Technology Director for our managed services clients.
  • Worked as the virtual Information Technology Director for 4 large and 5 small managed services clients, providing them strategic and tactical direction based on in-depth understanding of their business.
  • Refined proposal development process and implementing checklists resulting in improved response times and reduced errors.
  • Prepared a report on industry trends and benchmarks for a key managed services account considering outsourcing versus insourcing. This resulted not only in retaining the client, but more than $500,000 in annual project revenue

 

Consultant – Paragon Consulting Services
2005 – 2006

 

Consultant and Project Manager that specialized in Lotus Notes solutions for clients. Worked closely with clients to refine their business processes and make them more cost effective by automating where possible.

  • Redesigned the Lotus Notes infrastructure for a mid-sized order fulfillment firm. Implemented clustering to ensure 100% uptime through disasters and routine maintenance. Improved replication strategy in order to ensure data was up to date in each location faster.

 

Team Leader – AMI Solutions
2004 – 2005

 

Onsite team leader for a Lotus Notes development team supporting Armstrong World Industries. Met with various business units to understand their business needs and translate that into Lotus Notes applications to support their needs. Led team of offsite developers that put the applications together.

  • Developed a new process to estimate projects. This process increased our accuracy and reduced time to present proposals. This allowed us to close more business, increasing our billable time by 40% and reduced our non-billable time by 80%.

 

Consultant – Ajilon
2004

 

Conducted a Lotus Notes application review to ensure key critical business applications were meeting business needs for state government agency.

  • Uncovered several flaws in the application design that were resulting in wrong calculations and corrected them. These fixes resulted in an increase of 24% more bad debt being collected.
  • Uncovered performance issues with these applications. Corrections applied resulted in applications that were more stable and more responsive to their debt collectors, thus allowing them to process 10% more calls per shift.

 

Consultant – Manpower
2003 – 2004

 

Assigned to Harley-Davidson to review training process on their new assembly line and to prepare improvement recommendations for management and labor review.

 

Senior Manager – Ernst & Young Technologies
2000 – 2003

 

Initially led a consulting practice focused on knowledge management solutions. During a reorganization, transitioned into an internal IT role as the Information Technology Manager, managing our security, email, accounting, and CRM solutions. Led an effort to outsource our technology systems to save money and transitioned to back to a practice manager’s position leading a consulting practice focused on messaging solutions.

  • Created a consulting practice based on knowledge management solutions. Trained account management team on how to present this type of service and sales grew to $750,000 in first year. Hired several key resources to perform the work we were winning.
  • Led project team to implement ChangePoint for 80,000 users.
  • Successfully migrated our Lotus Notes email solution to Exchange 2000 and outsourced our MIS staff. Outsourcing resulted in a 40% savings.

 

Owner – Frontier Technologies
1994 – 2000

 

Started my own consulting and training business focused on Lotus Notes solutions. Worked with numerous large firms to provide training and Lotus Notes development and administration services.

  • Architected the Lotus Notes infrastructure for General Services Administration. Complex, multi-server environment deployed across the US.
  • Designed a critical travel planning business application for the Executive Office of the President.
  • Created a Lotus Notes application for USF&G Insurance that was instrumental in saving more than $1Billion in fraudulent claims over 5 years.

 

Additional Technical Experience

Consultant – The Future Now, 1994

Consultant – Professional Training Services, 1993 – 1994

Training Center Manager – Computer Resources of America, 1992 – 1993

Instructor – InaCom, 1991 – 1992

Customer Support Representative – Manchester Industries, 1990 – 1991

Account Manager – Tandy Computers, 1988 – 1990

 

 

Non-Technical Experience

 

Instructor

 

American Red Cross, 2007 – Present

Collabsion, Inc., 2006 – Present

Wellspan EMS Academy (York Hospital), 2009 – 2012

Harrisburg Area Community College, 2006 – 2009

 

Instructor and course developer. Teach EMS related continuing education courses for various EMS agencies around the area. Provide certified instruction for the Pennsylvania Department of Health, International Trauma Life Support organization, VFIS Insurance, and American Red Cross.

 

Emergency Medical Technician

 

Various EMS Services, 2004 – Present

Provide services as an Emergency Medical Technician on a part time basis for several different EMS services.

 

 

Key Technology Expertise

Server and desktop virtualization, Storage Area Networks, Windows 7, Windows 7 Migration, Windows Server 2008, Windows Server 2003, Exchange 2007, Exchange 2010, Lotus Notes, Remote access, APC, TrippLite, HP Servers, Switches, Routers, and Firewalls.

 

 

Education

Columbia Southern University – BS in Business Administration (in progress)

Columbia Southern University – AAS in Business Administration and another in Fire Science

 

 

Technical Certifications

  • COMPTia Network+
  • APC Design Professional
  • Microsoft Certified Professional